Have a question about game keys, activation, or your order? Find the essentials below.
A game key is a digital code used to activate a game on a specific platform. Once successfully redeemed, the game is added to your account on that platform, where you can download and play it.
No. Calunario sells digital game keys. You won’t receive a disc, box, or other physical item.
Check the product’s activation platform, region restrictions, edition, supported languages, and system requirements. Also confirm whether you’re purchasing a full game or additional content that requires the base game.
Sign in to the platform specified on the product page, find its code redemption or product activation option, and enter your key. Follow the platform’s instructions to complete activation. Make sure you’re signed in to the account you want to use for the game.
No. Each key works only on the platform specified in its listing. For example, a Steam key cannot be redeemed on an Xbox or PlayStation account. Always check the platform before purchasing.
Activation availability depends on the product. Some keys have regional restrictions, so check the listing to confirm that your country is supported before placing an order.
Your next challenge, favourite character, or unforgettable world is waiting to be discovered.
Please check the delivery information shown for your product and during checkout. Delivery timing may vary, particularly for pre-orders or orders requiring additional payment verification.
First, check that you’ve entered the code correctly and are using the right platform and region. If the issue continues, contact us through our Contact page with your order number, the exact error message, and a screenshot. Never share your account password.
A base game is the main game. DLC and expansions add content such as missions, characters, maps, or items and often require the base game to work. Read the product description carefully to confirm what’s included and what you need to own.
Please review our Refund Policy for eligibility and conditions. If you purchased the wrong product or experienced a problem, contact us with your order details. Whether a key has been revealed or redeemed may affect the available options.
An unused key can generally be given to another person, provided it supports their platform and region and the product terms allow it. Once redeemed, it is usually linked to the account used for activation and cannot be transferred.
Visit our Contact page and send us your question. For order-related enquiries, include your order number and a short description of the issue so we can help you more efficiently.
