Cookie Policy

1. Introduction

This Cookie Policy sets out how JADEBURY LIMITED, the operator of calunario.com, uses cookies and comparable technologies when visitors browse the Website or use its shopping and account features. It explains the purposes for which these technologies may be employed and the choices available to Users.

Calunario provides an online storefront for digital gaming products and activation keys. Cookies may help maintain a secure visit, remember cart contents, facilitate checkout, support account access and digital-key delivery, preserve privacy preferences, and enable optional functionality where permitted.

In this Policy, “Calunario”, “we”, “our”, and “us” refer to JADEBURY LIMITED. “User”, “Customer”, and “you” refer to the individual using the Website. This document is intended to be read with our Privacy Policy, Terms and Conditions, and Refund Policy.

Where consent is required, we will seek a clear affirmative choice before enabling non-essential storage or access. Simply remaining on the Website or dismissing a banner will not be regarded as consent.

2. Company Details

Calunario is owned and operated by JADEBURY LIMITED, company number 16982800, whose registered office is at 72 Halliwick Road, London, England, N10 1AB. The Website address is https://calunario.com and privacy enquiries may be directed to support@calunario.com.

JADEBURY LIMITED determines the use of cookies placed for its own Website purposes. External payment, hosting, security, analytics or other service providers may also use technologies in connection with their services. Their role in processing personal data depends on the relevant arrangement and purpose.

3. Meaning of Cookies

A cookie is a small item of information saved to a browser or device when someone accesses a website. It can enable a service to recognise a session, recall a setting or retain information as a person moves between pages.

Session cookies are generally removed when the browsing session ends. Persistent cookies remain for a defined period or until deleted. First-party cookies are set through Calunario; third-party cookies originate from or are managed by another provider integrated into the Website.

Not every cookie directly contains a person’s name. Nevertheless, a cookie identifier or related usage information can be personal data when it identifies a person or can reasonably be linked to an identifiable individual.

4. Other Storage and Access Technologies

The same privacy considerations can apply to local or session storage, tracking pixels, embedded scripts, browser or device identifiers, tags, web beacons and similar technical mechanisms. These tools may store information on a device, retrieve information from it or recognise a browser, account or interaction.

For readability, the word “cookies” in this Policy also includes comparable storage and access technologies unless a particular passage makes a distinction. A technology’s classification depends on its actual purpose and operation, not solely on its name or technical format.

5. Applicable Legal Framework

Our use of cookies is intended to follow applicable United Kingdom privacy rules, including the Privacy and Electronic Communications Regulations, the UK GDPR, the Data Protection Act 2018 and amendments introduced by the Data (Use and Access) Act 2025.

Generally, non-exempt storage or access requires clear information and prior consent. A limited exception may apply where the technology is strictly necessary for a service requested by the User, or where another specific statutory exception is satisfied.

Where an appearance/functionality or statistical-purpose exception is relied upon, its conditions must be met, including transparent information and a simple, free means to object. The fact that a technology benefits the Company does not alone make it essential or exempt.

If cookie-derived information is personal data, our handling of that information is also described in the Calunario Privacy Policy.

6. Purposes for Which Cookies May Be Used

Cookies can allow the Website to preserve an active session, retain selected products, maintain checkout details, authenticate customers, associate an order with its delivery record, protect payment flows and remember privacy choices.

Other tools may help identify technical faults or suspicious activity, recall a chosen currency or language, understand how the Website is used, offer optional recommendations or assess marketing activity. These additional uses are subject to the appropriate consent or a narrowly applicable legal exception.

A cookie used to operate a requested shopping feature will not be treated as essential for an unrelated advertising or profiling purpose. Separate uses must have their own appropriate basis.

7. Essential Cookies

Strictly necessary cookies perform functions required to deliver a service that a User has requested. For Calunario, such functions may include session continuity, cart management, secure account sign-in, transaction processing, protection of purchased keys, fraud controls and the storage of cookie choices.

For example, a cart identifier may keep selected items available across product and checkout pages. An authentication token may enable a registered Customer to access order records without repeatedly signing in.

Where a technology genuinely falls within a legal exception, we may use it without separate cookie consent. It will be limited to the relevant purpose and will not be repurposed for optional advertising or behavioural profiling. Blocking essential cookies in browser settings can interrupt checkout, account access or other core services.

8. Cart and Checkout Technologies

The purchasing journey may rely on cookies or session storage to remember the products selected, their edition or platform, quantity, currency, applicable discount and checkout progress. Such technologies can help preserve the order when a User moves between pages or returns from a payment provider.

When limited to completing a transaction requested by the Customer, these mechanisms may be treated as essential. Recognising an abandoned cart for unrelated marketing is a different purpose and will be subject to any consent or other legal requirements that apply to that activity.

9. Account and Authentication Cookies

Where Calunario provides customer accounts, cookies may support registration, login, password reset, account security and access to purchase history. If an account is established during checkout, necessary session information may help associate the new account with the relevant order.

A “remember me” option, where offered, may extend authentication beyond the current session. Any such feature should be clearly explained when it is enabled. Users should sign out from shared devices and keep their credentials secure.

Account authentication data is not, merely by being available, a justification for unrelated tracking or advertising.

10. Digital Key Access and Delivery

Digital activation keys may be delivered by email or made available in an account or secure order page. Where this functionality exists, session controls can help verify that the correct person is requesting access to the purchase.

An activation key should not ordinarily be kept in a browser cookie itself. Instead, a session identifier or equivalent token may allow the Website to retrieve order and fulfilment information from protected systems.

Security records may be generated to identify unusual attempts to access purchases or keys. Their use will be proportionate to protecting the service and the Customer.

11. Payment Provider Technologies

External payment gateways may use cookies and similar controls to maintain a secure payment session, authenticate a payer, authorise a transaction, prevent fraudulent payment activity and return a Customer to Calunario after checkout.

Complete payment card numbers, card verification values and full payment authentication credentials are not intended to be held in cookies operated by JADEBURY LIMITED. Payment providers may independently process information for their own compliance, security and transaction responsibilities.

Technologies essential to completing the payment method chosen by a Customer may fall within an appropriate exception. Optional advertising, profiling or independent analytics by a payment provider require the applicable separate permission or other lawful arrangement. The identity and purposes of current payment-related providers should be disclosed through the live cookie information or checkout materials.

12. Website Security and Fraud Controls

Security technologies may help recognise suspicious login attempts, abnormal purchasing activity, automated attacks, misuse of discount offers, or unauthorised efforts to access customer accounts and digital keys.

Depending on the risk, these controls may consider session signals, browser or device characteristics, IP addresses, transaction patterns and account events. Essential, proportionate security functions may operate without separate cookie consent when the relevant legal conditions are met.

Information collected for protection of the Website will not be treated as automatically exempt if a provider wishes to reuse it for unrelated commercial tracking. We may keep sensitive fraud-detection methods confidential where disclosure would undermine security.

13. Preference and Functional Cookies

Functional cookies may remember a Customer’s selected language, region, currency, accessibility option, display mode or other interface preference. Their purpose is to make the Website more convenient or consistent with choices expressed by the User.

Certain limited functions can qualify for an appearance or functionality exception if all legal conditions are satisfied and a simple, free objection mechanism is available. Other optional functions will be subject to consent where required.

Refusing optional functional cookies should ordinarily leave core browsing and purchasing available, although some preferences may need to be selected again.

14. Personalised Recommendations

If Calunario enables automated or AI-assisted product recommendations, cookies may be used to connect permitted interactions with a browser or account and remember whether the User has enabled that feature.

Signals may include product pages visited, search terms, game categories, platform choices, price preferences, items in a cart or previous orders. Suggestions are intended to support discovery, not to decide payment eligibility, statutory rights or access to a purchased item.

Non-essential profiling or personalisation cookies will be activated only after the consent required for them has been obtained. A technology strictly required to deliver a recommendation feature expressly requested by the User will be assessed separately and used only to the extent necessary for that request.

Full card details and activation keys are not intended to serve as recommendation identifiers. Users may request information or exercise applicable rights by emailing support@calunario.com.

15. Analytics and Service Statistics

Where used, analytics technologies may help us understand visits, navigation routes, product-page interactions, cart stages, checkout difficulties, loading performance, technical errors and general device categories.

Analytics that identify returning visitors, combine browsing with external information, support advertising measurement or develop individual profiles will require consent where applicable.

A limited statistical-purpose exception may be available where a technology is used solely to collect information about use of the service with a view to improving it, and all legal conditions are met. This includes giving clear information and an easy, free way to object. Any external provider used under that exception must operate within its narrow permitted purpose rather than independently exploiting the information.

Where an exception cannot properly be relied upon, the relevant technology will not run before valid consent. Declining optional analytics should not prevent the Customer from using normal purchasing features.

16. Marketing and Advertising Cookies

If advertising integrations are installed, cookies or pixels may measure visits arising from campaigns, assess interactions with promotional content, limit repeated adverts or support relevant advertising on another service.

These technologies may involve information about pages viewed, purchases, referral sources and browser or device activity. They are not essential merely because they support commercial marketing.

Where consent is required, advertising or cross-site tracking will remain disabled until the User affirmatively agrees. Rejecting advertising cookies may not remove general advertising, but Calunario will not use rejected non-essential tracking to choose personalised adverts.

Complete payment-card information and purchased activation keys are not intended to be used as advertising identifiers.

17. Affiliate and Referral Attribution

If Calunario operates referral or affiliate arrangements, a link may contain information about the referring source. A cookie or similar mechanism might be used to attribute a purchase, calculate a commission or detect misuse of the referral programme.

Such tracking is distinct from providing the Customer’s requested purchase. We will assess whether consent is needed for any referral technology and identify relevant providers, purposes and durations in the current cookie register or preference information.

18. Customer Support Features

Contact forms, helpdesk tools or live-chat features, where provided, may rely on cookies to maintain an enquiry, avoid duplicate submissions or link support activity to the correct order or account.

Limited storage required to provide a support function actively requested by the User may be essential. A support provider’s independent advertising or unrelated profiling is not covered by that purpose and must comply with separate requirements.

Customers should avoid sending full card numbers, security codes, passwords or complete digital activation keys through unsecured support channels.

19. Embedded Media and External Content

Calunario may display embedded product videos, previews, social features, reviews or other material supplied by external organisations. An embedded service can sometimes recognise a browser, record an interaction or associate a visit with an existing third-party account.

Where practical, optional external content may be loaded only after an appropriate choice or interaction. Non-essential third-party storage and access will be subject to required consent, and a direct link to the external provider may be offered instead.

Once a User leaves Calunario or interacts directly with an independent platform, that provider’s own privacy and cookie documents may also apply.

20. External Technology Providers

Depending on the integrations actually enabled, third parties involved in payment processing, security, cloud hosting, customer assistance, analytics, recommendations, embedded content or marketing may place or access cookies.

Where their technologies require consent, the Website’s preference materials should explain the provider and purpose before the technology runs. Providers may act on our instructions or independently for their own specified purposes.

JADEBURY LIMITED aims to understand the cookies introduced by its integrations. Processing carried out independently on another organisation’s website is governed by that organisation’s own arrangements.

21. Cookie Banner and Consent Choices

Where non-essential technologies are used, Calunario will provide an appropriate notice or preference interface allowing the User to accept, reject or manage the relevant purposes.

Consent will not be inferred from silence, continued browsing, a preselected option or acceptance of these Terms. Rejecting non-essential technologies should be as straightforward as accepting them. Technologies requiring consent will not be activated before a valid choice.

A necessary cookie may be used to record a preference so that the same notice does not need to appear on every page. We may request a new choice if purposes, providers or technologies materially change or an earlier consent is no longer sufficiently specific.

22. Changing or Withdrawing Preferences

Where a cookie preference control is provided, Users may revisit it to change or withdraw consent for future use of the relevant technologies. Consent withdrawal does not retrospectively make earlier lawful processing unlawful.

We will take appropriate steps to stop the relevant non-essential technologies and, where required and reasonably practicable, communicate relevant changes to providers acting on our behalf. Deleting a preference cookie in the browser may cause the consent notice to reappear on the next visit.

If a setting is not accessible or a User needs assistance, enquiries can be sent to support@calunario.com.

23. Browser and Device Settings

Most browsers permit people to inspect stored cookies, delete them, block certain providers or clear cookies when a session ends. Device settings may provide additional controls.

Browser controls are not always identical to a Website preference centre, and private browsing does not automatically prevent all storage, identification or server-side processing.

Disabling every cookie can disrupt cart contents, account sign-in, payment flows, key retrieval or security checks. Users may wish to manage optional cookies separately from those needed for core functions.

24. How Long Cookies Remain

The lifespan of a cookie depends on its purpose. A session cookie may expire when the browser closes, while a persistent cookie can remain until a specified expiry date or earlier deletion.

We aim to use retention periods proportionate to the stated function. External providers may determine the expiry of their own technologies, subject to the arrangements applicable to their integration.

The names and current lifespans of cookies actually deployed should be published in Calunario’s live cookie register or equivalent preference information.

25. Current Cookie Register

A current inventory should identify each technology actually used on Calunario, its name, provider, purpose, category, first- or third-party status, duration and whether consent is required.

If a legal exception is relied upon, the reason for that classification should be documented. The inventory should be reviewed whenever an integration is introduced, replaced, removed or materially changed.

This Policy explains the possible categories and principles of use; it does not substitute for an accurate, website-specific list of the cookies actually set.

26. Personal Data Associated with Cookies

Cookie-related information may include IP addresses, browser or device data, session identifiers, pages visited, items selected, checkout status, privacy choices, referral sources and security events.

Where technically relevant and lawfully permitted, information may be connected with an account, order, payment reference, support request or preference profile. When those records amount to personal data, the Calunario Privacy Policy explains the wider processing purposes, lawful bases, recipients, retention approach and individual rights.

27. Electronic Storage and Cloud Services

Cookie choices and session-related information may be processed electronically by secured hosting and technology providers. Related records can include cart state, login sessions, limited transaction identifiers, support sessions, analytics information or security logs.

JADEBURY LIMITED does not intend to store complete payment-card credentials in its own cookies or local paper records. The fact that data is not kept at the registered office does not mean that no electronic records are retained.

Access to relevant information is restricted to authorised persons and providers with an appropriate operational, technical, security or compliance need.

28. Transfers Outside the United Kingdom

Some technology partners may host or access information from locations outside the United Kingdom. If cookie-derived information is personal data and an international transfer is restricted by applicable law, we will rely on an appropriate transfer mechanism and safeguards.

Depending on the recipient and destination, those mechanisms may include applicable adequacy regulations, the UK International Data Transfer Agreement, a recognised contractual addendum or another lawful arrangement. Further details may be requested at support@calunario.com and are addressed in our Privacy Policy.

29. Children and Product Age Ratings

Some games or other digital products may carry age classifications or restrictions. Where children are likely to access the Website, we will consider any additional transparency and privacy protections relevant to that audience.

Calunario does not intend to use non-essential tracking to create behavioural advertising profiles of children. A parent or guardian with concerns about cookie-related processing may contact support@calunario.com.

30. Amendments to This Policy

We may update this document to reflect a change in Website functionality, providers, payment arrangements, security practices, legal requirements or the cookies actually used.

The revised version will be published on calunario.com with an updated effective date. Where a new or materially changed non-essential purpose requires consent, it will be requested before the related technology is enabled. Continued browsing alone will not be treated as agreement to that new purpose.

31. Contact and Complaints

Questions about cookies, a request to exercise a data-protection right, or a concern about this Policy may be sent to JADEBURY LIMITED at support@calunario.com. Formal correspondence may also be addressed to JADEBURY LIMITED, company number 16982800, 72 Halliwick Road, London, England, N10 1AB.

We will consider legitimate enquiries and respond in accordance with any applicable legal deadline. If you remain dissatisfied with the way personal data is handled, you may have the right to complain to the Information Commissioner’s Office or another competent supervisory authority. Doing so does not affect other available legal remedies.