Effective date: 21 September 2026
JADEBURY LIMITED
Company number 16982800 | 72 Halliwick Road, London, England, N10 1AB.
Website: calunario.com • Support: support@calunario.com
1. Introduction
These Terms and Conditions (the “Terms”) set out the rules for accessing calunario.com and purchasing digital game keys, software activation codes, downloadable products, and related electronic services offered through the Website. They apply to browsing, account use, checkout, payment, electronic delivery, and customer support.
In this document, “Calunario”, “we”, “us”, and “our” refer to JADEBURY LIMITED, whose details appear in Section 2. “You”, “User”, and “Customer” mean any person or organisation using the Website or purchasing a Product.
By using the Website or placing an Order, you agree to these Terms. If you do not accept them, please do not place an Order or continue using the Services. The Privacy Policy, Cookie Policy, Refund Policy, and information displayed for a particular Product should be read together with these Terms. Nothing in them removes rights that consumers have under applicable law.
2. Company Information
Calunario is operated by JADEBURY LIMITED, company number 16982800, with its registered office at 72 Halliwick Road, London, England, N10 1AB. The Website is calunario.com and the customer support email is support@calunario.com.
Questions about these Terms, a purchase, delivery, or an account may be directed to that email address. Formal correspondence may be sent to the registered office.
3. Meaning of Key Terms
“Website” means calunario.com and its checkout, account area, content, and associated functions. “Services” means the facilities we make available through the Website, including product browsing, ordering, payment facilitation, electronic fulfilment, and support.
“Product” refers to a digital game, software licence, downloadable-content code, subscription or in-game content code, or another electronically supplied item described on the Website. “Digital Key” refers to the activation code, licence credential, redemption link, token, or similar electronic means of obtaining or accessing the Product. “Order” is a request to buy one or more Products submitted through checkout.
“Account” means a customer profile created through registration or, where that option is used, during checkout. “Activation Platform” refers to an independent publisher, gaming network, storefront, console or software service through which a Product is redeemed or used. “Third-Party Provider” means any external publisher, supplier, distributor, payment service, hosting company, or other organisation involved in providing or supporting a Product or the Services. Any references to an automated recommendation tool apply only where such a feature is actually made available on Calunario.
4. Our Role
Calunario provides an online retail service for digital gaming and software activation products. We enable Customers to review product listings, submit purchase requests, pay through the available checkout methods, and receive the applicable Digital Keys.
Except where expressly stated for a particular Product, JADEBURY LIMITED is not the creator, publisher, or operator of the underlying game, software, console, or Activation Platform. External publishers and platform operators manage their own accounts, servers, updates, downloads, and technical environments. They may also impose separate licence and usage conditions.
Available products can differ by edition, platform, territory, language, compatibility, method of redemption, price, and other restrictions. The information shown for an individual Product is therefore important to your purchase decision.
5. Who May Use the Website
You must be at least 18 years old, or otherwise have the legal capacity to enter into the relevant agreement in your jurisdiction, to purchase through Calunario. By placing an Order, you represent that you are legally able to do so and that the transaction is lawful where you live.
If you act on behalf of an organisation, you confirm that you have authority to enter into the transaction for that organisation. Age ratings and other conditions attached to individual Products remain applicable. We may decline a transaction or restrict access where there are reasonable grounds to believe that eligibility, legal, or security requirements have not been met.
6. Customer Accounts
Where registration is available, you may establish an Account before purchase. The checkout process may also offer to create an Account from the information supplied with an Order, in which case you may be asked to verify your email address or set secure login credentials. An Account can provide access to Order information and, where enabled, previously purchased keys.
You must supply accurate and up-to-date information and keep login credentials confidential. Contact support@calunario.com promptly if you believe your Account or associated email address has been compromised. You must not impersonate another person, register using an email address without authorisation, or use multiple Accounts to manipulate promotions, payment processes, refunds, or security controls.
We may request reasonable verification information or temporarily restrict access when needed to protect an Account, investigate suspicious activity, or meet a legal obligation.
7. Optional Product Recommendations
If Calunario offers personalised or automated product recommendations, they are intended to help Users discover items that may interest them. Suggestions may take account of product views, searches, previous Orders, declared preferences, or other Website interactions, depending on the feature offered.
A suggested Product is not a promise that it will be enjoyable, available, suitable, or compatible with your equipment or regional account. Product descriptions and activation requirements remain authoritative for the Order; you should review them independently. Recommendations do not determine legal rights, refund eligibility, or whether an Order can be paid for.
Where a control to disable personalisation is available, it may be used without preventing ordinary catalogue browsing or purchases. Questions about personalisation may be sent to support@calunario.com.
8. Product Listings and Compatibility
We aim to present product details accurately, including title, platform, region, edition, language, price, activation process, and disclosed technical requirements. Some of this information comes from suppliers, publishers, or Activation Platforms and may be corrected when necessary.
Before ordering, check that the Product matches your device or console, operating system, platform account, territory, and intended edition. A key for one platform or region may not activate on another. Some downloadable content requires a base game; other Products may require an online account, active subscription, additional software, or internet connectivity.
When a restriction has been clearly disclosed, inability to use a Product because your account or equipment fails to meet that restriction does not, by itself, establish that the Product is faulty. Illustrative artwork may differ from digital storefront images or packaging without changing the underlying item supplied. If a listing is materially inaccurate, your applicable consumer rights remain intact.
9. Stock and Availability
Products may be listed while supply is available, but inclusion in the catalogue does not reserve a Digital Key. Availability may change because of inventory, supplier allocation, publisher action, regional rules, or technical issues.
We may adjust or withdraw a listing before an Order is accepted. If we have received payment but cannot supply an accepted or pending Order, we will contact you and provide the refund or other remedy required by the contract and applicable law.
10. Cart and Checkout Review
Adding an item to your cart is not a reservation and does not create a purchase contract. Before submitting an Order, review the Product, edition, platform, region, language, quantity, final price, and any redemption conditions. Please also confirm that your email address is correct and accessible, as it may be used for digital delivery and important service messages.
Checkout should provide an opportunity to correct information before you submit the purchase request. Submission of an Order constitutes your offer to buy the selected Products subject to these Terms.
11. When a Contract Is Formed
A message acknowledging receipt of your Order or authorisation of a payment does not necessarily mean the purchase has been accepted. A contract is formed when we issue an acceptance confirmation or deliver the Digital Key, whichever occurs first.
Acceptance may depend on payment confirmation, availability, successful security checks, and whether the Order can lawfully be fulfilled. Before delivery, we may decline or cancel a transaction for a genuine stock shortage, failed payment, obvious price or description mistake, suspected fraud, unverifiable information, or a legal or provider restriction.
If an Order is cancelled after we have collected payment and before the relevant Product is delivered, we will return the amount due in accordance with our Refund Policy and applicable law. We will provide an electronic Order or contract confirmation that the Customer can keep.
12. Prices, Taxes, and Additional Charges
The Website displays Product prices in the stated currency, and the total payable for an Order will be shown before it is submitted. Any taxes, mandatory service charges, or other charges imposed by Calunario will be disclosed as required at checkout. We will not add an optional paid item without your affirmative selection or agreement.
Prices, currency options, payment methods, and promotions may change before an Order is submitted; a later price change does not alter an already accepted Order. Your bank or card issuer may apply its own exchange-rate or foreign-transaction charges, which are outside our control.
If a clearly mistaken price appears, we may decline or cancel the affected Order before delivery and return any payment collected for it.
13. Payments
Payments may be handled by an independent payment gateway through secure checkout fields or another provider-managed payment environment. By supplying a payment method, you confirm that you are authorised to use it and agree to the charge for the amount shown at checkout.
Our payment arrangement is designed so that complete card numbers, security codes, online banking passwords, and full authentication credentials are handled by the payment provider rather than stored by JADEBURY LIMITED. We may receive limited information such as the transaction reference, payment status, amount, currency, masked payment details, and refund or dispute status.
The payment provider may conduct its own authentication, fraud checks, sanctions screening, and chargeback administration. A successful card authorisation alone does not guarantee that we have accepted the Order or that fulfilment has occurred.
14. Transaction Verification
Orders may be checked automatically or manually for fraud, payment misuse, account compromise, or other material risks. Such checks may involve payment results, billing information, order patterns, Account history, device or IP data, and previous disputes.
We may reasonably request confirmation of identity, payment authority, or other details relevant to the transaction. Fulfilment can be delayed during verification. We may reject or cancel an Order where there is a reasonable concern about unauthorised payment use, deception, unlawful activity, sanctions, or a significant security risk.
We are not required to reveal confidential detection criteria or internal controls where doing so would undermine security or facilitate abuse. The Privacy Policy explains the related handling of personal data.
15. Electronic Delivery
Digital Keys are supplied electronically. Once an Order has been accepted, a key will ordinarily be sent to the email address associated with the Order or made accessible through an available account dashboard or secure delivery page, depending on the actual checkout arrangement.
Delivery estimates are indicative unless we expressly promise a particular deadline. Payment review, supplier availability, email filtering, maintenance, and technical interruptions can affect fulfilment. Please check spam, junk, and promotions folders and your Account, where available, before reporting a missing email.
Delivery is ordinarily completed when the correct Digital Key is successfully made available by the agreed electronic method. This does not limit any statutory right where the Product was not properly supplied or was not as described.
16. Keeping Your Digital Key Secure
A Digital Key should be protected like a confidential credential, because a person who obtains it may be able to redeem it. After proper delivery, please avoid publishing, forwarding, reselling, photographing, or sharing the key except where a lawful transfer is allowed by the relevant Product terms.
You are responsible for reasonable steps to protect your email address, devices, Account, and delivered key. We are not responsible for misuse caused solely by disclosure or compromise attributable to you; this does not exclude liability arising from our own breach, lack of reasonable care, or another matter that cannot legally be excluded.
17. Redeeming and Activating Products
Follow the instructions provided with the Product or by the relevant Activation Platform. Redemption may require a third-party account, internet connection, software installation, device update, subscription, or acceptance of the platform’s conditions.
We do not operate those external systems and cannot guarantee their continuous availability, downloads, account decisions, or later updates. You must use the platform, region, edition, and account for which the Product was supplied.
An otherwise valid key is not necessarily defective because an attempt to redeem it was made on the wrong platform or account. If our listing or supply was inaccurate, however, we remain responsible to the extent required by applicable law.
18. Missing, Invalid, or Previously Used Keys
If a Digital Key is missing, incomplete, unreadable, invalid, previously redeemed, or inconsistent with your Order, contact support@calunario.com as soon as reasonably practicable. Please include the Order reference and a description of the problem; we may request relevant screenshots, the platform used, an error message, or the time of the activation attempt.
We may check delivery records and available information from the relevant supplier or platform. If the Product was invalid, previously redeemed, or wrongly supplied at the time of delivery, we will provide the remedy required by applicable law, which may include a replacement, repair, price reduction, or refund as appropriate.
If reliable information establishes that a correct, valid key was subsequently used or disclosed after delivery, a voluntary replacement may not be available. This does not override remedies available for a failure for which Calunario is legally responsible.
19. Incorrect Platform, Region, or Edition
Before payment, Customers should verify platform, country or region, language, edition, downloadable-content requirements, and system compatibility. Where that information was clearly disclosed, we do not ordinarily offer a voluntary change-of-mind refund solely because an incompatible option was selected.
If the key supplied differs from the Order or a material restriction was absent, inaccurate, or misleading, we will investigate and provide an appropriate correction or other remedy in accordance with applicable consumer law.
20. Cancellation and Immediate Digital Supply
Digital Keys are intended for electronic delivery and may be usable immediately after supply. Where a statutory cancellation period applies to a distance contract, we may ask you to expressly consent to digital supply beginning before that period ends and to acknowledge that, once supply begins, you will lose the relevant change-of-mind cancellation right.
Any loss of that cancellation right depends on the requirements of applicable law being met, including the necessary express consent, acknowledgement, and confirmation. Merely visiting the Website or accepting general Terms does not substitute for a separate step where one is required by law.
If those legal conditions are not met, statutory cancellation rights continue to apply. Nothing here limits your rights if digital content is faulty, invalid, not delivered, or materially different from its description.
21. Refunds and Replacements
Our Refund Policy provides additional information about how to request a refund or replacement. We may provide a remedy where a purchased Product is not supplied, is invalid when delivered, differs from the agreed Product, is charged twice, or otherwise fails to meet applicable legal requirements.
Once a valid key has been properly delivered and used, redeemed, or disclosed, a voluntary change-of-mind refund will not ordinarily be available, subject always to mandatory consumer rights and any cancellation right that has not lawfully been lost. A wrong region or platform chosen despite an accurate description is also not ordinarily a reason for a voluntary refund.
We may reasonably investigate whether a key remains unused or obtain supplier information before determining an appropriate outcome. Where a refund is approved, it will normally be issued to the original payment method unless applicable law requires otherwise.
22. Bank Disputes and Chargebacks
If an issue arises, we encourage you to contact support@calunario.com so that we can investigate. This request does not restrict your right to raise a lawful dispute with your bank, card issuer, or payment provider.
In connection with a chargeback, we may provide relevant transaction records, delivery evidence, support communications, and available redemption information to the institutions managing the case. Deliberately false or misleading disputes may breach these Terms and may result in proportionate action where lawful.
We will not penalise a Customer merely for raising a genuine complaint or exercising a legal payment-dispute right.
23. Your Responsibilities
You must provide correct contact and billing details, use only payment methods you are authorised to use, review product restrictions before ordering, and keep access credentials and Digital Keys secure. You must follow applicable activation instructions and lawful terms imposed by the relevant platform.
You also agree to cooperate with reasonable enquiries about an Order, support request, or security concern and to use Calunario only for lawful purposes.
24. Unacceptable Use
You must not use the Website for fraud, identity theft, unauthorised payment activity, money laundering, sanctions evasion, or another unlawful purpose. You must not knowingly provide falsified billing, Account, identity, refund, or transaction information.
You may not introduce malware, bypass security measures, attempt unauthorised access, interfere with Website operations, exploit vulnerabilities, or place unreasonable demands on the infrastructure. Abuse of promotions, Accounts, refunds, recommendations, or chargeback mechanisms is prohibited.
Digital Keys may not be resold or commercially distributed where this is prohibited by applicable Product terms or by an express condition of sale. Suspected misuse may be investigated and may lead to a proportionate restriction, cancellation, or referral to the relevant authority.
25. Other Providers and Gaming Platforms
Products may be activated and used through services operated by external companies. Their terms can govern licence rights, accounts, subscriptions, regional limitations, updates, age ratings, and permissible use.
We do not control external account suspensions, general platform outages, download speeds, server availability, or subsequent changes to a third-party service. However, using an external supplier or platform does not relieve us of responsibilities imposed on Calunario by its contract with you or mandatory consumer law.
Names, logos, and trade marks of publishers and platforms are used to identify the relevant Products and do not, without more, indicate that an endorsement, agency, or partnership exists.
26. Intellectual Property
Original Website content, including our presentation, written material, interface design, software, and other Company-owned or licensed materials, is protected by applicable intellectual property law.
You receive a limited, non-exclusive, non-transferable permission to access and use the Website for legitimate browsing, purchasing, and Account management, subject to these Terms. This does not convey ownership of the Website or a right to reproduce, distribute, commercially exploit, or interfere with its content except as permitted by law or with our written permission.
Rights in games, software, characters, artworks, marks, and third-party platforms remain with their respective owners. Buying a Digital Key usually enables use of the underlying Product under the applicable licence; it does not transfer the Product’s intellectual property.
27. Website Operations
We take reasonable steps to keep Calunario accessible and functioning properly but cannot promise continuous, error-free availability. Maintenance, security incidents, network failures, supplier issues, and payment interruptions may temporarily affect the Services.
We may change the catalogue, payment options, account features, or other future Website functions. Such changes do not extinguish rights already arising under an accepted Order.
28. Mandatory Consumer Protections
No provision of these Terms is intended to exclude, restrict, or replace a consumer right that cannot lawfully be excluded. Where applicable, digital content must meet the contractual and statutory standards concerning description, satisfactory quality, and fitness for a purpose brought to our attention.
If the content does not conform, legal remedies may include repair, replacement, a price reduction, or a refund, depending on the circumstances. Statements concerning external platforms, security checks, or product restrictions do not remove rights that consumers retain by law.
29. Liability Where You Are a Consumer
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
If you buy as a consumer, we are responsible for foreseeable loss caused by our breach of the contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious or was within the contemplation of both parties when the contract was made.
We are not normally responsible for loss arising solely because a Customer disregarded clearly disclosed compatibility restrictions, entered an incorrect delivery address, shared a correctly delivered key, or failed to protect their own credentials, except where our conduct or a non-excludable legal duty makes us responsible. Where Products are acquired purely for personal use, we are not responsible for business losses such as lost profits or commercial opportunities to the extent permitted by law.
30. Orders Placed for Business Purposes
This section applies to purchases made wholly or mainly in connection with a trade, business, craft, or profession rather than for personal consumer use.
To the maximum extent lawful, we exclude liability to business Customers for indirect or consequential loss and for lost profit, revenue, goodwill, business opportunities, contracts, or anticipated savings. Subject to liabilities that cannot lawfully be limited, our total liability arising from a particular business Order is limited to the price paid for that Order.
A business Customer is responsible for reasonable losses directly resulting from that Customer’s fraud, unlawful use, infringement of third-party rights, unauthorised resale, or material breach of these Terms, except to the extent the loss was caused by our own actions.
31. Suspension and Account Closure
We may temporarily pause an Order or restrict Account access where reasonably necessary to complete verification, investigate fraud, protect Customers and keys, respond to a significant security issue, or comply with the law.
Where a Customer materially or repeatedly breaches these Terms or engages in unlawful or harmful activity, we may close the Account or decline future purchases, subject to applicable law and existing contractual obligations.
You may stop using Calunario or request account closure by writing to support@calunario.com. Closing an Account does not automatically erase records that must be retained for accounting, security, disputes, or legal compliance. Rights and obligations that arose beforehand remain unaffected.
32. Privacy and Cookies
Personal information is processed as explained in the Calunario Privacy Policy. This may include Account data, Orders, digital fulfilment records, transaction references, customer communications, and technical security information stored electronically through authorised providers.
Complete card details are intended to be handled by the independent payment provider, while JADEBURY LIMITED may retain limited payment and Order records. Cookies and related technologies may support essential Website functionality, checkout, security, and any optional features described in the Cookie Policy.
33. Circumstances Beyond Reasonable Control
Events outside our reasonable control may prevent or delay performance. Examples include significant supplier or Activation Platform failures, payment or hosting outages, email or internet disruptions, cyberattacks, natural disasters, industrial disputes, governmental restrictions, and changes in applicable law.
We will take reasonable steps to reduce the effects of such events and resume performance when practicable. If a paid Product cannot be supplied within the time required by law or the contract, you may be entitled to cancel the affected Order and recover the payment for the undelivered Product.
34. Complaints and Resolving Problems
For questions, complaints, or difficulty with a Product, contact support@calunario.com. To help us locate and investigate the issue, include your Order number, the relevant Account email address, the Product, and a clear description of what happened. Screenshots of activation errors may also assist.
Please do not email full card numbers, card security codes, passwords, or one-time authentication codes. We may request further information where reasonably necessary to verify the Customer or investigate the matter. We will consider genuine complaints in good faith and seek to respond within a reasonable time.
Nothing in these Terms prevents a consumer from obtaining independent advice, approaching a competent consumer authority, using an available dispute-resolution process, or taking legal proceedings.
35. Governing Law and Courts
These Terms and Orders placed through Calunario are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply in your country of habitual residence.
Consumers may bring proceedings in any court that has jurisdiction under applicable consumer law. Nothing here requires a consumer to use an exclusive forum where that would be unlawful. For business Customers, and to the extent permitted by law, the courts of England and Wales have exclusive jurisdiction.
36. Changes to the Terms
We may amend these Terms to reflect changes in legislation, products, payment arrangements, suppliers, security practices, or Website operation. The updated version will be published on calunario.com with its effective date.
New terms generally apply to use of the Website and Orders placed after they take effect. They do not retrospectively remove rights under an already accepted Order unless required by law or expressly agreed. We may provide additional notice of a material change affecting an ongoing Account or Service.
37. General Provisions
If a provision is held invalid or unenforceable, the other provisions remain effective. Our delay in enforcing a term does not amount to a permanent waiver of that term.
You may not transfer your rights or duties under an Order without our agreement unless law permits it. We may transfer the business or our contractual position as part of a lawful restructuring or business transaction, provided this does not diminish mandatory consumer rights.
Nothing here creates an employment, franchise, partnership, joint venture, or general agency relationship between the Customer and JADEBURY LIMITED. These Terms, the incorporated policies, and the information supplied for the accepted Order together describe the contractual arrangements concerning the purchase and use of Calunario.
38. Contact Details
For correspondence about these Terms, account access, Digital Keys, delivery, refunds, or complaints, contact JADEBURY LIMITED, company number 16982800, at 72 Halliwick Road, London, England, N10 1AB.
Website: https://calunario.com. Email: support@calunario.com. Formal legal or regulatory notices may be sent to the registered office or another officially published address.