Last updated: 21 September 2026
JADEBURY LIMITED | calunario.com
1. Introduction
This Privacy Policy sets out how JADEBURY LIMITED collects, uses, stores, shares and protects personal information in connection with calunario.com (the “Website”). It covers interactions such as browsing digital products, registering or using an account, placing an order, receiving an activation key, making a support or refund enquiry and otherwise using Calunario.
In this document, “Calunario”, “Company”, “we”, “us” and “our” mean JADEBURY LIMITED. “You”, “User” and “Customer” mean an individual who visits or uses the Website. Calunario is an online platform for the discovery and purchase of digital gaming products, including activation keys for use on the platforms identified in the relevant product listings.
We seek to handle personal information fairly, securely and transparently, and only where a lawful reason applies. This notice is intended to reflect the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations, as applicable. It should be read alongside the Website’s Terms and Conditions, Cookie Policy, Refund Policy and any other relevant notices.
2. Company Details and Data Controller
Calunario is operated by JADEBURY LIMITED, company number 16982800, with its registered office at 72 Halliwick Road, London, England, N10 1AB. Our Website is https://calunario.com and our privacy and support contact is support@calunario.com.
JADEBURY LIMITED acts as the data controller for personal information processed for its own purposes through Calunario. This means we determine why and how that information is used, which legal basis applies, how long it is kept and which safeguards are appropriate. Other organisations, such as payment providers and activation platforms, may act independently as controllers of information they process for their own purposes.
3. Scope of the Policy
This notice applies to information handled when a visitor explores the catalogue, searches for or views a product, uses the cart or checkout, creates an account, makes or attempts a payment, receives an electronic product, contacts us, requests a refund, takes part in a promotion or uses an optional personalised feature.
It addresses processing by the Company and providers acting for us. It does not replace the separate privacy notices of banks, card schemes, payment gateways, gaming publishers, external activation services, social platforms or unrelated websites. Where you submit information directly to one of those organisations, consult its own notice.
4. How Calunario Works
Visitors may review information about digital gaming products, including the intended platform, applicable region, price and activation requirements. When a Customer selects an item, the checkout process collects the details needed to identify and fulfil the order and to deliver the purchase electronically.
Where the Website supports accounts, a Customer may register before ordering or be invited to establish an account during checkout. Once payment is confirmed and any necessary security checks are complete, the digital key may be delivered to the email address associated with the order and, where that feature is offered, displayed in the Customer’s account. We may keep appropriate fulfilment records so we can answer questions about delivery, activation, refunds and disputes.
5. Personal Information We May Collect
Account and identity information. Where account features are offered, we may process a name, username, email address, country or region, preferences, date of registration, account activity and protected login credentials. We may record account activation, password changes and security events. Age or eligibility information is requested only where relevant to a legal or product restriction.
Contact and billing information. A purchase or enquiry may require your name, email address, billing address, country and, where necessary, a telephone number. Your email address may be used for delivery of digital keys, receipts, important account notices, support responses and refund information.
Cart, product and order information. We may process products viewed or placed in a cart, platform and regional versions, quantities, prices, currencies, discounts, order identifiers, purchase dates, order status, fulfilment records, cancellations, refunds, disputes and chargebacks. Where needed, we may retain the activation key allocated to an order, the time of delivery and information about a reported redemption issue.
Preferences and recommendations. Depending on the available functionality, we may record search activity, viewed products, purchases, categories, genres, platforms, wish-list selections and expressed preferences. This information may help with navigation, product discovery and optional personalised features.
Payment-related information. Complete card information is intended to be entered within an environment operated or secured by an independent payment provider. We may receive limited information such as the amount, currency, reference, payment status, payment method type, masked card details where supplied, authentication outcome, refund status and chargeback information. We do not intend to retain complete card numbers or card security codes in our own systems.
Technical information. When you use the Website, systems may record IP address, browser and device characteristics, operating system, language, referring page, session identifiers, pages viewed, login events, access times, error logs and security events. Such information supports secure operation, diagnosis of technical issues and performance review.
Support and verification information. When you contact us, we may keep your correspondence, order details, product and key information, screenshots, payment references and facts needed to investigate the issue. Where reasonably necessary to check a disputed payment or suspected misuse, we may process verification details and risk indicators received from the Customer or relevant service providers.
Cookies and similar technologies. The Website may use cookies, local storage or comparable tools for secure sessions, account access, cart functions, fraud prevention and, subject to applicable requirements, optional analytics, personalisation or advertising. Section 14 gives further details.
6. Information We Do Not Normally Seek
Ordinary browsing and purchasing do not require special-category information such as health details, political or religious beliefs, racial or ethnic origin, trade-union membership, biometric identifiers or information about sex life or sexual orientation. Please do not include such details in support messages unless genuinely necessary for a specific enquiry.
We do not normally ask for identification documents. If a particular transaction, dispute, legal duty or security concern requires additional verification, we will seek only information reasonably required for that purpose. Full card details, security codes and online banking passwords are intended to remain within the relevant payment provider’s environment.
7. Where Information Comes From
We obtain information directly from you when you register, check out, contact us or change preferences. Some information is created automatically through Website activity, session and security systems. We may also receive relevant details from payment services, banks, fraud-prevention providers, product suppliers, distributors, activation services, hosting and email providers or support platforms.
Where legally permitted or required, information may be received from a court, regulator, tax authority, law-enforcement organisation or other competent body. We use information obtained from third parties only where an appropriate legal basis supports the relevant processing.
8. Why We Process Personal Information
Performance of a contract. We use information needed to create and administer an account, process a purchase, confirm payment, allocate and deliver a digital key, send transactional communications, answer fulfilment questions and manage refunds or order problems. An email address and relevant order details may be necessary to deliver the requested service.
Compliance with legal obligations. Certain records may be processed or retained to meet applicable accounting, tax, consumer protection, data protection, regulatory, security or recordkeeping duties and to respond to valid requests from competent authorities.
Legitimate interests. Subject to an assessment of individuals’ rights and freedoms, we may process information to secure the Website, protect purchased keys, prevent fraud, investigate suspicious orders, improve functionality, maintain appropriate business records, resolve disputes and establish or defend legal claims.
Consent. Where required, we seek consent for optional direct marketing, non-essential cookies or other activities that depend on consent. You may withdraw consent at any time; withdrawal does not make earlier lawful processing unlawful.
9. Customer Accounts
Where account facilities are available, information may be used to display orders, provide access to purchased keys, manage settings, provide support and protect accounts from unauthorised access. If an account is initiated during checkout, the Customer may be asked to activate it or establish secure login credentials.
Users should protect their credentials and notify support@calunario.com of suspected unauthorised access. Access may be restricted when reasonably needed to protect an account or product, investigate suspected fraud or meet a legal requirement.
10. Optional Personalised Recommendations
If Calunario offers automated or AI-assisted product recommendations, that feature may use relevant account and Website interactions, such as viewed products, previous purchases and indicated genres or platforms, to suggest items that may be of interest. Recommendations are aids to discovery, not guarantees of compatibility, suitability or availability.
This feature is not intended to determine a User’s entitlement to purchase, price, payment method, refund, account access or legal rights. Where a technology provider helps operate it, we seek to share only information reasonably necessary and to apply suitable contractual, confidentiality and security controls. Users may contact support@calunario.com concerning applicable objection rights or available preferences.
11. Payment Handling
An external payment service provider may collect and process payment card and authentication data through payment fields or a checkout environment that it operates or secures. JADEBURY LIMITED receives the limited transaction data necessary to manage the purchase, reconcile payments, investigate fraud or disputes and administer refunds, rather than holding full card credentials.
Payment providers may also process information for their own legal and regulatory duties, financial security, fraud screening, sanctions checks or chargeback management. Their role may differ by activity: a provider may act on our behalf for some processing and independently for other processing. Its own privacy information may be available during checkout.
12. Key Delivery and Purchase Access
To fulfil an order, we may use the Customer’s contact details, order number, purchased product, payment confirmation and allocated activation key. Where supported, keys may remain available through an account dashboard for later retrieval.
We may retain delivery records and relevant key information to answer support requests, verify that a product was sent, investigate an invalid or missing key, or address a refund or chargeback. Access is limited to the Customer and authorised personnel or providers who need it for legitimate purposes. Customers should also secure their email accounts and login details.
13. Marketing Messages
Where permitted, Calunario may send information about available products, releases, promotions and related services. We obtain consent when required and honour applicable rules governing electronic marketing. An unsubscribe facility may be provided in marketing emails; you may also request to stop receiving them by writing to support@calunario.com.
An objection to promotional messages does not prevent necessary service communications, such as purchase and delivery confirmations, password or security notices, support responses and refund updates. Full payment card credentials are not used for marketing.
14. Cookies and Related Tools
Strictly necessary technologies may support the shopping cart, checkout, account authentication, secure sessions, fraud prevention and recording of privacy choices. Other technologies may support optional preferences, analytics, recommendations or advertising where legally allowed.
Where consent is required for a non-essential technology, it should not be activated before the appropriate consent is obtained. Users should be able to review or adjust relevant choices through the Website’s cookie preference mechanism, where provided. The Cookie Policy should identify the specific technologies used, their providers, purposes and retention periods.
15. Sharing Information with Others
We may disclose relevant information to service providers assisting with the Website and its purchases. Depending on the activity, these may include payment processors and banks, card networks, fraud and security providers, digital key suppliers and distributors, activation services, cloud hosts, email delivery providers, customer support services and technology contractors.
Suppliers may receive the product and order details necessary to allocate, check, replace or investigate a key. Financial service providers may receive information required for payment authorisation, refunds or disputes. We may also disclose information to authorities where required or permitted by law, or in a legitimate proposed or completed business sale, restructuring or similar transaction, subject to applicable safeguards.
We do not sell personal information for payment. Where another organisation processes data on our behalf, we seek appropriate contractual, confidentiality and security protections.
16. International Transfers
Some service providers involved in hosting, payments, support, communications or fulfilment may process information outside the United Kingdom. When an international transfer is restricted by applicable law, we will use an appropriate recognised transfer mechanism.
Depending on the destination and recipient, this may include applicable adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful mechanism. Additional safeguards may be used where appropriate. Questions about relevant transfers may be sent to support@calunario.com.
17. Digital Storage
Operational records may be held electronically in secured hosting, payment, email, support, fulfilment and other relevant systems. This can include account data, orders, digital keys, limited payment references, support messages and financial or legal records.
Information does not cease to be retained simply because no paper copy is kept at the registered office. We restrict electronic access to authorised persons and providers with a legitimate need, and our payment arrangements are intended to keep complete card details within the payment service provider’s controlled environment.
18. How Long We Keep Information
We keep personal information for no longer than reasonably required for its original purpose or a lawful, compatible purpose. The relevant period depends on the nature of the information, whether an account is active, whether the Customer needs access to purchased keys, accounting and tax requirements, refund and chargeback periods, security needs and applicable limitation periods.
Account information may be held while an account is active and, after closure, to the extent justified by legal or security requirements. Order, payment and key-delivery records may be kept for purchase access, reconciliation, supplier checks and dispute management. Support records may remain where needed to document a resolution or defend a claim. Optional recommendation information should be deleted or anonymised when no longer needed, subject to legal and technical limitations.
When information is no longer required, we seek to delete, anonymise or securely dispose of it. Data in protected backups may remain temporarily until removal through the normal backup cycle.
19. Information Security
We aim to apply measures proportionate to the information and risks involved, potentially including encrypted connections, access controls, secure authentication, protected credentials, monitoring, logs, backups, incident procedures and obligations imposed on service providers. Access to personal information and keys is limited to persons with an authorised need.
No online system can be guaranteed to be entirely free of risk. Users should keep accounts, devices, email addresses and delivered keys secure. If a personal-data breach occurs, we will investigate and mitigate it, and notify the relevant authority or affected individuals where the law requires this.
20. Fraud Checks and Automated Processes
The Company and its payment or security providers may use automated checks to identify unusual activity in accounts, orders, payment attempts or digital key access. Relevant signals may include transaction amounts and frequency, payment outcomes, billing information, IP address, device information, account and dispute history or delivery records.
An order may be delayed, reviewed or declined where justified by payment, fraud, security or legal concerns. Fraud screening is distinct from optional product recommendations. Where a solely automated decision has legal or similarly significant effects and the law grants associated rights, a Customer may contact support@calunario.com to request the applicable review. We need not reveal confidential rules where disclosure would undermine security or assist fraud.
21. Your Data Protection Rights
Subject to applicable conditions and exceptions, you may ask whether we process your information and request access to it; request correction of inaccurate information; seek erasure where legally available; request restriction of processing; or request portability of qualifying information provided by you and processed by automated means on the basis of consent or contract.
You may object to processing based on legitimate interests in relevant circumstances. You have an absolute right to object to direct marketing. Where we rely on consent, you may withdraw it. Rights may also apply to qualifying solely automated decisions that have legal or similarly significant effects.
To exercise a right, email support@calunario.com. We may reasonably verify your identity before disclosing, changing or deleting information. We will respond within the period required by law and explain any lawful extension or applicable exception. Erasure is not absolute; some transaction, legal, fraud-prevention or dispute records may have to be retained.
22. Children and Restricted Products
Calunario is intended for individuals who may lawfully use the Website and enter into the relevant transactions. Some games or services may carry age ratings or other platform restrictions, and Customers should review product information before purchasing or activating them.
We do not knowingly seek to profile children for behavioural advertising. If we learn that a child’s information has been supplied in a manner inconsistent with applicable law, we will take reasonable steps to restrict or remove it. A parent or guardian may contact support@calunario.com with a concern.
23. External Activation Platforms
Purchased activation keys may need to be redeemed through third-party gaming networks, publishers, consoles or software platforms. Those organisations may collect and use information under their own policies when you access or use their services.
JADEBURY LIMITED does not control the external account, gaming profile, library, achievements, subscription or communications maintained by such a provider. A third-party product, name or logo appearing on Calunario does not itself mean that the organisation operates our Website. Review the relevant platform’s privacy terms before creating an account or redeeming a key.
24. Changes to This Notice
We may update this Privacy Policy to reflect changes in law, services, checkout arrangements, suppliers, account or recommendation features, security practices or other processing activities. The updated notice will be published on calunario.com with an appropriate effective date.
If a change materially affects the use of personal information, we may provide further notice through the Website, an account message, email or another suitable channel. Where consent is legally required for a new purpose, continued use of the Website does not replace that consent.
25. Contact and Complaints
For privacy enquiries, rights requests or complaints, contact JADEBURY LIMITED, company number 16982800, at 72 Halliwick Road, London, England, N10 1AB, or email support@calunario.com. The Website is https://calunario.com.
We will consider privacy concerns and respond within the time limits required by applicable law. If you are dissatisfied or believe your information has been processed unlawfully, you may complain to the competent data protection authority. For a UK-established controller, this is ordinarily the Information Commissioner’s Office (ICO), subject to any other authority’s jurisdiction. A complaint does not remove other legal remedies available to you.